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Contact Us

We are here to help with any enquiries you may have. The easiest and fastest way to contact us is via our email form below or by writing directly to

Email enquiries

The easiest and fastest way to contact us is using this email form.
We strive for a response time of 24 to at most 48 hours, but please understand that some enquiries may take longer to respond to due to additional information being needed, for example availability from suppliers rather than just ourselves. This is also one of the reasons that we prefer email communication over phone calls (many queries simply cannot be answered immediately).

Please note that your current cart contents will be included in the email for reference, so for item specific enquiries we recommend adding these to your cart first.


Notice on 'spam' filtering: It can sometimes happen that legitimate email is filtered as 'spam'. If you have not received a reply to your enquiry, please check that it has not accidentally been filtered before contacting us again.

Write to us

Merlin House, Langstone Business Park
NP18 2HJ

Please do not send payment to this address, but contact us first if you cannot use the secure online payment system.

Account and order queries

If you require a VAT invoice for your recent order, please email us with your order number or in reply to any order status email. Our UK VAT registration number is: 935 6330 20

For all other order or account queries please use our email form above including as many relevant details as possible, and describing the issue as much as possible. If you prefer you can also email us directly to be able to use the drafting and autosave features in your email software: