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Terms and Conditions

This Internet site is made available to you by Deco-office ( The use of this Internet site is subject to the terms and conditions.

You may download the plain text version of our terms and conditions here. It is recommended that you print a copy for future reference. Please note that the terms are subject to change and that you should therefore always consult the latest version as published on this page.

The Terms:

  Using this website and placing an order through the website is
  notification that you agree and will comply with our terms and
  conditions. These terms and conditions will be updated
  occasionally, please check them before making your purchase.

  1. All descriptions are as on our website at time of ordering.
  2. It is the responsibility of the customer to make sure items
     are suitable for the purposes intended.
  3. Indoor/Outdoor use: Please be aware that certain amounts of
     colour fading are to be expected as with any types of fabric
     if items are exposed to strong direct sunlight for extended
     periods of time, whether indoors or outdoors. A product
     showing a 'suitable for outdoors' logo is deemed suitable for
     outdoor use in the context of potentialy adverse weather
     conditions that may cause other, non such suitable products,
     to physically deteriorate to exhibit cracks, tears or other
     such physical damages. A product 'suitable for outdoors' is
     deemed to withstand these types of weather (but reasonable
     exclusions such as hurricanes, snow storms, etc. do apply).
  4. All prices are quoted in Pound Sterling (GBP).

  5. All prices are exclusive of postage and packaging, unless
     otherwise stated. You will be given the total price of the
     transaction before you complete your purchase. There are no
     hidden extra costs.

  6. In the rare event that an item is incorrectly priced on the
     website, Deco-office reserves the right to ask for payment
     of the correct price instead.

  1. Our products are for use as decoration only. They are in
     particular not intended for use as or near foodstuffs.
  2. Small parts may pose a swallowing risk to young children,
     do not allow children access to artificial plants or trees.
  3. Plastic bags used in packaging may pose suffocation risk
     to young children. Always keep plastic bags out of reach
     and make sure children are supervised while unpacking.

  1. Payments must be made in Pound Sterling (GBP) only. When you
     have completed your selection you are automatically
     transferred to the PayPal secure server.
     Payment can then be made using a PayPal account, using a
     debit card (including Switch, Maestro, Visa Delta, ...), or
     using a credit card (including Visa, Mastercard, Amex, ...).
     You can also use electronic bank transfer (BACS) or make a
     cheque/cash payment at any branch of Barclays Bank plc.
     To do so, please contact us for arrangements to be made.

  2. Once the transaction is confirmed Deco-office will send
     your order as soon as possible followed by a confirmation of
     despatch message.

  1. If we cannot despatch an item to you due to wrong listing or
     unavailable stock, we will notify you and at your request will
     cancel the order and refund you in full.

  2. A signature will be required. Goods cannot be left unattended.

  3. Once the item(s) have been delivered to the delivery address provided
     it is no longer the responsibility of Deco-office. Refunds cannot be
     given if your order is not passed on to the main recipient.

  4. Deco-office will not be held responsible for delays in the delivery
     caused by the Royal Mail, ParcelForce or any other couriers.

  1. The Customer shall inspect the goods within a reasonable time after
     their receipt. Errors must be notified to Deco-office within 48 hours
     of receipt.

  1. We offer a simple 14 Day Money Back Guarantee. If any item is
     not what you required then please notify us by email/post
     (stating reason for return) within 14 days of receipt. We will
     process a full refund by original means of payment only.
     Original delivery charges are refunded except for (optional)
     priority or international delivery.
     Please note that a 15% restocking fee may apply on orders containing
     multiple identical potted plants or arrangements, as these
     are prepared to order.

  2. Please send items back via recorded delivery for your own proof of
     delivery. This postage cost is not reimbursed (unless item is damaged/faulty).

  3. Please check your goods on delivery. If items do arrive damaged/faulty
     please let us know within 48 hours and arrange to post them back to us
     via recorded delivery. We will reimburse you these extra postage costs.
     If you do not inform us within 48 hours, then we shall have no liability
     for items said to be damaged/faulty on delivery.

  4. Please address any returned products to:
     Deco-office, Merlin House, Langstone Business Park, Newport, NP18 2HJ

  1. Communication by email for all above purposes is deemed to be sufficient
     and is the preferred method of exchange.

  2. Deco-office can accept no liability for problems resulting from errors
     in communication, including but not limited to: lost emails, lost post,
     interception by third parties, alteration in transit, virus infection,
     spam filtering and other automatic blocking, technical faults, power cuts,
     and lost internet connectivity. For more information please also refer
     to our Website Terms of Use.

  1. Nothing in these terms shall affect your statutory rights as a consumer.

  9 January 2020