Terms and Conditions
This Internet site is made available to you by Deco-office (deco-office.com). The use of this Internet site is subject to the terms and conditions.
You may download the plain text version of our terms and conditions here. It is recommended that you print a copy for future reference. Please note that the terms are subject to change and that you should therefore always consult the latest version as published on this page.
The Terms:
COMPLIANCE Using this website and placing an order through the website is notification that you agree and will comply with our terms and conditions. These terms and conditions will be updated occasionally, please check them before making your purchase. DESCRIPTIONS AND PRICING 1. All descriptions are as on our website at time of ordering. 2. It is the responsibility of the customer to make sure items are suitable for the purposes intended. 3. Indoor/Outdoor use: Please be aware that certain amounts of colour fading are to be expected as with any types of fabric if items are exposed to strong direct sunlight for extended periods of time, whether indoors or outdoors. A product showing a 'suitable for outdoors' logo is deemed suitable for outdoor use in the context of potentialy adverse weather conditions that may cause other, non such suitable products, to physically deteriorate to exhibit cracks, tears or other such physical damages. A product 'suitable for outdoors' is deemed to withstand these types of weather (but reasonable exclusions such as hurricanes, snow storms, etc. do apply). 4. All prices are quoted in Pound Sterling (GBP). 5. All prices are exclusive of postage and packaging, unless otherwise stated. You will be given the total price of the transaction before you complete your purchase. There are no hidden extra costs. 6. In the rare event that an item is incorrectly priced on the website, Deco-office reserves the right to ask for payment of the correct price instead. PRODUCT SAFETY 1. Our products are for use as decoration only. They are in particular not intended for use as or near foodstuffs. 2. Small parts may pose a swallowing risk to young children, do not allow children access to artificial plants or trees. 3. Plastic bags used in packaging may pose suffocation risk to young children. Always keep plastic bags out of reach and make sure children are supervised while unpacking. PAYMENT 1. Payments must be made in Pound Sterling (GBP) only. When you have completed your selection you are automatically transferred to the PayPal secure server. Payment can then be made using a PayPal account, using a debit card (including Switch, Maestro, Visa Delta, ...), or using a credit card (including Visa, Mastercard, Amex, ...). You can also use electronic bank transfer (BACS) or make a cheque/cash payment at any branch of Barclays Bank plc. To do so, please contact us for arrangements to be made. 2. Once the transaction is confirmed Deco-office will send your order as soon as possible followed by a confirmation of despatch message. DELIVERY 1. If we cannot despatch an item to you due to wrong listing or unavailable stock, we will notify you and at your request will cancel the order and refund you in full. 2. A signature will be required. Goods cannot be left unattended. 3. Once the item(s) have been delivered to the delivery address provided it is no longer the responsibility of Deco-office. Refunds cannot be given if your order is not passed on to the main recipient. 4. Deco-office will not be held responsible for delays in the delivery caused by the Royal Mail, ParcelForce or any other couriers. ACCEPTANCE 1. The Customer shall inspect the goods within a reasonable time after their receipt. Errors must be notified to Deco-office within 48 hours of receipt. GUARANTEE REFUNDS AND RETURNED GOODS 1. We offer a simple 14 Day Money Back Guarantee. If any item is not what you required then please notify us by email/post (stating reason for return) within 14 days of receipt. We will process a full refund by original means of payment only. Original delivery charges are refunded except for (optional) priority or international delivery. Please note that a 15% restocking fee may apply on orders containing multiple identical potted plants or arrangements, as these are prepared to order. 2. Please send items back via recorded delivery for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged/faulty). 3. Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 48 hours and arrange to post them back to us via recorded delivery. We will reimburse you these extra postage costs. If you do not inform us within 48 hours, then we shall have no liability for items said to be damaged/faulty on delivery. 4. Please address any returned products to: Deco-office, Merlin House, Langstone Business Park, Newport, NP18 2HJ COMMUNICATION 1. Communication by email for all above purposes is deemed to be sufficient and is the preferred method of exchange. 2. Deco-office can accept no liability for problems resulting from errors in communication, including but not limited to: lost emails, lost post, interception by third parties, alteration in transit, virus infection, spam filtering and other automatic blocking, technical faults, power cuts, and lost internet connectivity. For more information please also refer to our Website Terms of Use. STATUTORY RIGHTS 1. Nothing in these terms shall affect your statutory rights as a consumer. LAST UPDATE 9 January 2020